Warranty & Policies
Warranty & Policies
Coverage periods, refund terms, data handling, and pickup & delivery rules in one place.
1. Repair Warranty
All repair services come with a standard warranty from the date of service completion.
| Service | Base Warranty |
|---|---|
| Hinge Repair | 1 Month |
| Charging Port Repair | 1 Month |
| Motherboard Repair | 1 Month |
| Screen Replacement (Standard) | 3 Months |
| Screen Replacement (Touch Screen) | 1 Month |
| Battery Replacement | 3 Months |
| Keyboard Replacement | 3 Months |
✓ Warranty covers defects in workmanship and parts installed by Fix It Sukil only.
⚠Does not cover physical damage caused after repair (e.g., new drops or spills).
⚠Any unauthorized opening of the chassis or tampering voids the warranty.
⚠Motherboard Repair warranty is strictly limited to the specific fault reported and repaired. New or unrelated issues are not covered.
⚠No warranty applies when parts are sourced by the customer. Labour charges still apply.
1a. Extended Warranty Add-On
Extend your repair warranty. Must be purchased before or at the time of device collection.
| Extension Period | Add-On Price | Total Coverage |
|---|---|---|
| +3 Months | RM 80 | 4 months (or 6 months for Battery) |
| +6 Months | RM 120 | 7 months (or 9 months for Battery) |
| +1 Year | RM 150 | 13 months (or 15 months for Battery) |
⚠Extended warranty add-on is non-refundable once purchased.
⚠Does not apply to repairs where parts were sourced by the customer.
1b. Parts & Manufacturer Warranty
→Manufacturer warranty ranges from 1 month to 10 years depending on part and brand.
→Warranty terms are set by the manufacturer and are separate from Fix It Sukil's service warranty.
→Proof of purchase and part details provided upon request.
⚠Manufacturer warranty does not cover accidental damage, misuse, or liquid damage after installation.
2. Payment & Refund Policy
✓We accept bank transfers (Maybank, CIMB, etc.), QRPay, card payments, Shopee PayLater, Boost PayFlex.
✓Full payment is due after service completion, unless otherwise arranged.
✓If you cancel before pickup, no charges will apply. If after pickup, a RM 30 inspection fee applies.
No-Refund Policy
⚠Service charges (labour) are non-refundable once repair is completed and device returned.
⚠Extended warranty add-on fees are non-refundable once purchased.
⚠Pickup/delivery fees are non-refundable once the trip has been made.
Refund Exception
A refund of the original service charge may be considered only if: the same fault recurs within the active warranty period AND Fix It Sukil has made all reasonable attempts to rectify the fault AND all warranty claim options are exhausted.
3. Data Privacy & Liability
✓We handle your data with utmost care — no software or personal files are accessed without permission.
⚠While we take all precautions, we are not liable for data loss. Back up important files before service.
→In the unlikely event of further hardware damage during service, our liability is limited to the original repair fee.
4. Pickup & Delivery Terms
✓Free pickup/delivery across Greater Klang Valley (within a 30 km radius).
✓We aim to pick up your device within 24 hours of booking confirmation.
✓Delivery typically made within 2 business days of repair completion.