Privacy Policy
Privacy Policy
Issued in accordance with the Personal Data Protection Act 2010 (Act 709) of Malaysia.
Effective Date: 22 March 2026 | Last Updated: 22 March 2026
1. Who We Are (Data Controller)
Business Name: Fix It Sukil Solution
SSM Registration: 202103002752
Operated by: Sukil A/L P. Rajendran
Address: No. 66, Jalan Mapel 7/8, Bandar Hill Park, 42300 Bandar Puncak Alam, Selangor, Malaysia
Email: admin@fixitsukil.com
WhatsApp / Phone: +60 12-577 7436
Website: www.fixitsukil.com
2. Personal Data We Collect
We collect the following categories of personal data when you interact with our website, booking form, contact form, or repair services:
| Category | Data Collected | Source |
|---|---|---|
| Identity Data | Full name | Booking / Contact form |
| Contact Data | Phone number, email address | Booking / Contact form |
| Device Data | Device type, model, described fault / issue | Booking form, WhatsApp |
| Transaction Data | Repair ID, service type, payment method | Service records (Google Sheets) |
| Technical Data | IP address, browser type, pages visited | Google Analytics (GA4) |
| Communications Data | WhatsApp messages, emails | Direct communication |
We do not collect sensitive personal data as defined under Section 4 of the PDPA (e.g. health records, financial account details, biometric data). We do not knowingly collect personal data from individuals under the age of 18.
3. Why We Collect Your Personal Data
- ✓To process and manage your repair booking or service request
- ✓To contact you regarding your repair status, quotation, or collection
- ✓To maintain service records and issue receipts or warranty documentation
- ✓To respond to enquiries submitted via our contact form or WhatsApp
- ✓To improve our website and services through anonymised analytics (Google Analytics)
- ✓To comply with legal and regulatory obligations under Malaysian law
4. Legal Basis for Processing
- →Consent: By submitting a booking or contact form, you consent to us processing your data for service delivery purposes.
- →Contractual necessity: Processing is necessary to fulfil the repair service you have requested.
- →Legal obligation: We may process data where required to comply with applicable Malaysian laws.
5. How and Where We Store Your Data
Your personal data submitted through our booking and contact forms is transmitted to and stored in Google Sheets via a Google Apps Script web application. Google's servers may be located outside Malaysia. By submitting your data, you consent to this transfer.
Website analytics data is processed by Google Analytics (GA4). This data is anonymised and aggregated and does not identify you personally.
6. Data Retention
- →Booking and service records are retained for a minimum of 2 years for warranty and dispute purposes.
- →Contact form enquiries that did not result in a service engagement are retained for 6 months and then deleted.
- →Analytics data is subject to Google's own retention policies (default 14 months in GA4).
7. Who We Share Your Data With
We do not sell, rent, or trade your personal data. Data may be shared only with:
- →Google LLC — our data storage and analytics processor (Google Sheets, Google Analytics)
- →Elfsight — for displaying publicly available Google Reviews on our website
- →Law enforcement / regulatory authorities — where we are legally required to disclose your data under Malaysian law
8. Your Rights as a Data Subject
- ✓Right of Access (Section 30): You may request access to the personal data we hold about you.
- ✓Right of Correction (Section 34): You may request correction of inaccurate or incomplete personal data.
- ✓Right to Withdraw Consent (Section 38): You may withdraw your consent at any time, subject to legal and contractual limitations.
- ✓Right to Prevent Direct Marketing (Section 43): You may instruct us to stop using your data for marketing purposes.
- ✓Right to Data Portability (Section 43A): You may request your data be transferred to another provider, subject to technical feasibility.
To exercise any of these rights, contact us at admin@fixitsukil.com. We will respond within 21 days.
9. Data Security
- ✓HTTPS encryption on this website, managed via Cloudflare
- ✓Access to Google Sheets service records restricted to authorised personnel only
- ✓No storage of payment card details — payments handled via bank transfer or third-party platforms
10. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies through Google Analytics (GA4), solely to understand website traffic and improve user experience. No personally identifiable information is collected through cookies.
11. Children's Privacy
Our services are not directed at children under the age of 18. If you believe a minor has submitted personal data to us without parental consent, please contact us at admin@fixitsukil.com and we will delete the data promptly.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The effective date at the top of this page will be updated accordingly. Continued use of our website or services after any update constitutes your acceptance of the revised policy.
13. Contact Us & Data Protection Complaints
Fix It Sukil Solution
Email: admin@fixitsukil.com
WhatsApp: +60 12-577 7436
Website: www.fixitsukil.com
If not satisfied with our response, you may lodge a complaint with the Department of Personal Data Protection (JPDP):
Level 8, Galeria PjH, Jalan P4W, Persiaran Perdana, Precinct 4, 62100 Putrajaya, Malaysia
Tel: 03-7456 3888 | Website: www.pdp.gov.my