Effective Date: 22 March 2026 | Last Updated: 22 March 2026
Business Name: Fix It Sukil Solution
SSM Registration: 202103002752
Operated by: Sukil A/L P. Rajendran
Address: No. 66, Jalan Mapel 7/8, Bandar Hill Park, 42300 Bandar Puncak Alam, Selangor, Malaysia
Email: [email protected]
WhatsApp / Phone: +60 12-577 7436
Website: www.fixitsukil.com
Fix It Sukil Solution is the Data Controller responsible for the personal data you provide to us in connection with our IT repair and support services.
We collect the following categories of personal data when you interact with our website, booking form, contact form, or repair services:
| Category | Data Collected | Source |
|---|---|---|
| Identity Data | Full name | Booking / Contact form |
| Contact Data | Phone number, email address | Booking / Contact form |
| Device Data | Device type, model, described fault / issue | Booking form, WhatsApp |
| Transaction Data | Repair ID, service type, payment method | Service records (Google Sheets) |
| Technical Data | IP address, browser type, pages visited | Google Analytics (GA4) |
| Communications Data | WhatsApp messages, emails | Direct communication |
We do not collect sensitive personal data as defined under Section 4 of the PDPA (e.g. health records, financial account details, biometric data, religious or political beliefs).
We do not knowingly collect personal data from individuals under the age of 18. If you are under 18, please have a parent or guardian make the booking on your behalf.
In accordance with the Notice and Choice Principle under Section 7 of the PDPA, we inform you that your personal data is collected and processed for the following purposes:
We will not use your personal data for direct marketing without your explicit consent. You have the right to opt out of any marketing communication at any time by contacting us at [email protected].
Under the General Principle (Section 6, PDPA), we process your personal data on the following bases:
Your personal data submitted through our booking and contact forms is transmitted to and stored in Google Sheets via a Google Apps Script web application. Google's servers may be located outside Malaysia. By submitting your data, you consent to this transfer.
We have assessed that Google LLC maintains data protection standards substantially similar to those required under the PDPA, including industry-standard encryption in transit (TLS) and at rest.
Website analytics data is processed by Google Analytics (GA4). This data is anonymised and aggregated and does not identify you personally.
Customer testimonials displayed on our website are sourced from Google Reviews via Elfsight, a third-party widget provider. Data displayed is limited to what you have publicly posted on Google.
In accordance with the Retention Principle (Section 10, PDPA), we retain your personal data only for as long as necessary:
Upon expiry of the retention period, data is deleted or anonymised securely.
In accordance with the Disclosure Principle (Section 8, PDPA), we do not sell, rent, or trade your personal data to any third party. Your data may be shared only in the following limited circumstances:
All third-party processors are contractually or by policy obligated to protect your data in accordance with applicable law.
Under the PDPA (as amended by the Personal Data Protection (Amendment) Act 2024), you have the following rights:
To exercise any of these rights, please contact us in writing at [email protected]. We will respond within 21 days of receiving your request.
In accordance with the Security Principle (Section 9, PDPA), we take reasonable precautions to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction. Measures include:
In the event of a personal data breach that is likely to cause significant harm, we will notify the Personal Data Protection Commissioner within 72 hours and notify affected individuals without unnecessary delay, in accordance with Section 12B of the amended PDPA.
Our website uses cookies and similar tracking technologies through Google Analytics (GA4). These are used solely to understand website traffic and improve user experience. No personally identifiable information is collected through cookies.
You may disable cookies through your browser settings at any time. Disabling cookies will not affect your ability to book or use our services.
Our services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted personal data to us without parental consent, please contact us immediately at [email protected] and we will delete the data promptly.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The effective date at the top of this page will be updated accordingly. We encourage you to review this page periodically.
Continued use of our website or services after any update constitutes your acceptance of the revised policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Fix It Sukil Solution
Email: [email protected]
WhatsApp: +60 12-577 7436
Website: www.fixitsukil.com
If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection (JPDP):
Jabatan Perlindungan Data Peribadi (JPDP)
Level 8, Galeria PjH, Jalan P4W, Persiaran Perdana,
Precinct 4, 62100 Putrajaya, Malaysia
Tel: 03-7456 3888
Email: [email protected]
Website: www.pdp.gov.my