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Frequently Asked Questions

We aim to complete most hinge repairs within 1 business day, provided the hinge is repairable. If the chassis is badly damaged and needs inspection, we’ll contact you within 24 hours with an update.

Hinge repairs come with a 1-month warranty covering mechanical malfunctions (e.g., looseness or hinge snapping back), provided it wasn’t caused by a new drop or external damage.

Laptop parts replacements (e.g., batteries, keyboards, replacement screens) carry a 3-month warranty against manufacturing defects under normal use.

Desktop parts depend on each manufacturer’s warranty, ranging from 1 to 10 years.

Warranty does not cover accidental damage after service or unauthorized third-party modifications.

Yes—we offer free pickup and delivery across Klang Valley for all laptops and desktops. Once you complete the booking form, we’ll confirm a pickup time that works for you.

Many simple repairs (hinge, charging port, cleaning) can be done in 1 working day or even same day, depending on how busy we are.

For motherboard repairs, the turnaround is typically 3–5 working days, since we may need to order or test specific components.

We accept bank transfers (Maybank, CIMB, etc.), QRPay, card payments, Shopee PayLater, and Boost PayFlex. Grab PayLater and other methods are not available at the moment but will be added soon.

Full payment is due only once the laptop/desktop is returned after repair.

We take every precaution to avoid data loss, but backing up important files is always recommended.

If you need assistance with a backup before service, please let us know—there is an additional fee of RM 50.

Screen replacements are usually completed same day or next working day, once we have your exact panel.

If the correct panel needs to be ordered, we’ll provide an ETA and keep you updated via WhatsApp.

Yes—we provide onsite repair services for customers who supply detailed information about the issue and location. There is an additional RM 30 onsite visit fee.

Please describe your device model, problem, and address in the booking form so we can schedule accordingly.